Refund policy
Return and Exchange Policy
At Floramii, we are committed to providing a hassle-free exchange and return process for our customers. This policy complies with EU consumer protection laws to ensure our customers are satisfied with their purchases .
1. Right of Withdrawal
According to EU law, customers have the right to cancel their purchase within 14 days of receiving the product, without needing to provide any reason. This right applies to most products, with some exceptions (for example, personalized items or sealed products that have been opened).
2. Conditions for Returns and Exchanges
To be eligible for a return or exchange:
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The product must be unused, show no signs of wear, and be in its original packaging.
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The product must be returned within 14 days of the delivery of the last item in the order .
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The customer is responsible for the return shipping costs unless the product is defective or incorrect.
3. Return Process
Contact us: Send an email to contact@floramii.com with your order number and the reason for the return.
Return instructions: After we review your request, we will send you instructions on how to return the product.
Returns: Send the item back to the return address provided. You are responsible for the shipping costs unless the return is due to an error on our part.
Inspection: Once we receive the returned item, we will inspect it within 5 business days .
4. Exchange Process
Contact us: send an email to contact@floramii.com with your order number and details of the item you wish to exchange.
Return the original item: Follow the same return process described above.
Exchange shipping: We will send the replacement item as soon as the returned item is received and inspected. Exchange shipping may be subject to additional charges.
5. Reimbursement Process
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Refund method: Refunds are issued to the original payment method.
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Processing time: Refunds may take up to 14 business days to be reflected in your account.
6. Non-returnable items
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Customized or custom-made products.
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Sealed products that have been opened (e.g., hygiene products or underwear).
7. Damaged or Defective Products
Contact us immediately: send an email to contact@floramii.com within 14 days of receiving a damaged product.
Returns or exchanges: We offer returns or exchanges at no additional cost to you.
Inspection: We may request photos of the damage before processing the return.
Right of withdrawal from the EU
Do you wish to cancel your order?
Submit your withdrawal request below. You will receive an email confirmation immediately.
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Request received
Your withdrawal request has been successfully submitted.
A confirmation has been sent to your email address.
We will process your request within 14 days.
Full name
Email address
Order number
Reason Select a reason I changed my mind The product does not match the description I ordered by mistake I found a better price Other
Additional notes (optional)
Review my request →
Please confirm your withdrawal request:
Name
Order
Reason
Notes